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SAP CRM

Categories: SAP
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Discover Top-Notch SAP CRM Course in Noida

Get the full potential of your career and enhance your proficiency in Customer Relationship Management (CRM) with our specialized SAP CRM course in Noida. Our comprehensive program is designed to sharpen your skills and expertise, providing a solid foundation for success in the field. When seeking exceptional SAP training in Delhi NCR, look no further than Srijan Institute.

We offer tailored courses to meet the unique needs of each learner, providing an interactive and engaging learning environment. With expert trainers boasting industry experience, practical hands-on sessions, and post-training career support, our program ensures a seamless and enriching educational experience. Enroll with us today to embark on a journey toward a thriving career in SAP CRM.  

 

Why Choose Our SAP Training in Noida?

– Tailor-made courses to suit your learning needs

– Expert trainers with industry experience

– Hands-on practical sessions for better understanding

– Job assistance and career support post-training

– Interactive learning environment for a seamless experience

 

Enroll in our SAP CRM Course for a Bright Future

Enroll in our SAP CRM course in Noida to start a journey toward a bright and promising future. Delve into a comprehensive spectrum of topics, featuring in-depth coverage of CRM architecture, business scenarios, and user interface customization. Gain extensive insights into the CRM base, including sales, marketing, and middleware configurations. Our carefully curated course is designed to equip you with the knowledge and skills essential to thrive in SAP CRM.  

Take advantage of this opportunity to level up your career with our SAP CRM course in Noida. Join today and take the first step towards a successful career in SAP CRM! 

 

SAP CRM Course Content

SAP CRM INTRODUCTION

  • Overview of SAP CRM 
  • SAP CRM Architecture
  • SAP CRM Business Scenarios
  • SAP CRM UI
  • CRM Business Partner 
  • SAP Landscapes
  • SAP interface technology
  • SAP sub-processes
  • Easy Enhancement Workbench

 

SAP CRM USER INTERFACE

  • Overview of SAP CRM Architecture and Landscape
  • Differentiating between the SAP CRM User Interfaces
  • Navigation Bar, Work Area, and Component Workbench
  • Business Roles and Navigation Bar Profiles
  • Personalization and Customization
  • Navigation within the Web Client UI
  • Launching and working with the Web Client UI
  • Overview of the Web Client UI Framework
  • Technical Architecture of Web Client UI
  • Working with Business Object Layer (BOL)
  • Working with Generic Interaction Layer (GENIL)
  • Web Client UI Configuration Tool
  • SAP CRM Web Client UI Software Development Kit (SDK)

 

SAP CRM BASE CUSTOMIZING 

  • Customization for the objects
  • SAP CRM Fundamental data 
  • Enterprise partner
  • Organizational design
  • Region Management
  • Product leader CRM Business Transactions
  • Activity Management
  • CRM Enterprise Partner
  • CRM Middleware Sales and Billing
  • Replication administration
  • Error handling and monitoring

 

Sales and Marketing Management

  1. Sales Management:
  • Activity Management
  • Account Management
  • Territory Management
  • Opportunity Management
  • Quotation and Order Management
  • Pipeline Performance Management
  • Sales Analytics and Reporting

 

  1. Marketing Management:
  • Lead Management
  • Marketing Planning and Execution
  • Campaign Management
  • Marketing Analytics and Reporting
  • Segmentation and List Management

 

  1. Interaction Center 
  • Agent Inbox
  • IC Web Client Functions
  • IC Web Client Profile
  • IC Manager Portal
  • Communication Architecture
  • Launch Script
  • Alerts
  • Broadcast message
  • Agent Function and Processing IC
  • Rule policies like ERMS and IDI 

 

  1. SAP CRM Middleware
  • SAP CRM Middleware Architecture
  • Configuration and Administration of Middleware
  • Initial Load and Delta Load
  • Queue Management
  • Mapping and Conversion
  • Error Handling
  • Business Partner Synchronization
  • Transactional Data Transfer
  • Monitoring and Administration
  • Middleware Performance Tuning
  • Data Exchange between SAP and Non-SAP systems
  • Integration with SAP ECC, SAP BW, and other SAP modules
  • Middleware Enhancements and Customizations

 

  1. SAP CRM Solution Overview
  • SAP CRM Marketing, Sales, Service
  • SAP CRM Analytics
  •  SAP Interaction
  • SAP CRM for Industries 
  • SAP CRM Channel Administration
  • E-Commerce of SAP CRM
  • Integration with other SAP suites
  • SAP Domain Applications

 

  1. SAP CRM Architecture
  • SAP CRM Web UI (User Interface)
  • SAP CRM Middleware
  • SAP CRM Application Platform
  • SAP CRM Marketing
  • SAP CRM Sales
  • SAP CRM Service
  • SAP CRM Interaction Center (IC)
  • SAP CRM Partner Channel Management (PCM)
  • SAP CRM Analytics

 

Service, Campaign, Lead, and Opportunity Management

  • Service Management 
  • Campaign Management 
  • Lead Management 
  • Opportunity Management 

 

Quotation and Order Management

  • Overview of Quotation and Order Management
  • Quotation Management Process and Configuration
  • Order Management Process and Configuration
  • Copying Control between Quotations and Orders
  • Pricing and Billing Management
  • Credit Management
  • Output Management for Quotations and Orders
  • Returns and Cancellation Management
  • Availability Check and ATP Management
  • Rebate Processing
  • Order Analytics and Reporting

 

Business Partner Management 

  • Business Partner Configuration and Customization
  • Business Partner Relationships and Roles
  • Business Partner Hierarchy Management
  • Business Partner Grouping and Segmentation
  • Partner Determination and Workflow Management
  • Partner Channel Management
  • Partner Contract Management
  • Partner Analytics and Reporting

 

SAP CRM Analytics and Reporting

  • Reporting Framework and Tools
  • CRM Interactive Reporting and OLAP Analysis
  • Standard Reports and Dashboards
  • Creating and Modifying Reports and Dashboards
  • Web-Based Reporting
  • Real-Time Analytics
  • Data Extraction and Analysis using SAP BW
  • Integration with Business Objects BI
  • Analytical Process Design and Optimization
  • CRM Analytics and Reporting Enhancements

 

SAP CRM Pricing 

  • Pricing Configuration and Customization
  • Condition Techniques and Condition Tables
  • Pricing Procedures and Access Sequences
  • Pricing Determination and Rules
  • Pricing in Sales and Service Processes
  • Rebate Processing and Agreement Management
  • Pricing Analytics and Reporting
  • Integration with SAP ECC and other SAP modules
  • Pricing Enhancements and Customizations
  • Overview of SAP CRM Master Data
  • Business Partner Management
  • Product Master Data Management
  • Organizational Management
  • Territory Management
  • Master Data Replication
  • SAP CRM Master Data Governance
  • Data Quality and Validation
  • Data Mapping and Transformation
  • Data Model Enhancements and Customizations
  • Integration with SAP ECC and other SAP module
  • Master Data Analytics and Reporting
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