SAP CS Course Content

Customer Service Introduction

1.Overview on Customer service
2.CS Integration with Other Modules
3.CS – SD Integration
4.CS – QM Integration
5.CS – FI Integration
6.CS – CO Integration
7.CS – PP Integration
8.CS – MM Integration
9.CS – HR Integration
10.Organisational elements in Customer service Module
11.Master data in Customer service
12.Installed Base Management
13.Functional Location
14.Equipment
15.Serial Number Management
16.Work Centre
17.Cost Centre
18.Activity
19.Activity Pricing
20.Warranty & Types
21.Status Profiles
22.DIP Profile
23.In-House Repair Process

 Service Notification

1.Repair Order
2.Service Order
3.Resource Related Billing

Repair-At-Site Process

1. Service Notification
   2.Service Order
   3.Resource Related Billing

 Annual Maintenance Contract Process

1. Contracts
   2.Task Lists
   3.Maintenance Plan

 Third Party Repair Process

1. Service Notification
   2.Service Order
   3.Resource Related Billing